Terms of Service

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Last updated: 1st June 2025

Welcome to stareevee.com! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

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Overview

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Throughout the site, the terms “we”, “us” and “our” refer to StarEevee. StarEevee offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

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This website is owned and operated by Wix. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to purchase plush toys, stickers, and digital artwork commissions. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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Purchasing an Item

 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and any potential tax is available on the payments page.

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Ownership of Intellectual Property

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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of StarEevee. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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Refund Policy

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At StarEevee, we want you to be happy with your purchase. If something isn’t right with your physical item, we’re here to help. Please read our refund policy carefully before making a purchase.

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1. Physical Products – Refunds and Returns

If you are not satisfied with the quality of a physical item you received because it was damaged, faulty, or not what you ordered, you may request a refund.

To be eligible for a refund:

• You must contact us within 14 days of receiving your order.

• You must provide proof of purchase (e.g. order confirmation email or receipt).

• The item must be unused and in the original condition it was received (unless it arrived damaged).

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Once we receive your request, we will review it and let you know the next steps, including whether the item should be returned and how the refund will be processed.

Please note: Refunds will only be issued to the original payment method once we have received and inspected the returned item (if applicable).

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2. Digital Products – Non-Refundable

Due to the nature of digital products, we do not offer refunds for any digital goods once they have been delivered or accessed. This includes digital downloads and commissioned digital artwork.

Please make sure you are confident in your purchase before completing the transaction.

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3. How to Request a Refund

To begin the refund process, please email us at:

contact@stareevee.com

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Include:

• Your full name

• Your order number or proof of purchase

• A clear explanation of the issue

• Photos of the item if it was received damaged or incorrect

 

4. Changes to This Policy

We reserve the right to update or change this policy at any time. Any changes will be posted on this page with the updated date above.

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Changes of Service

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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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Limitation of Liability

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To the maximum extent permitted by applicable law, in no event shall StarEevee, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, StarEevee assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.